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FAQS

 

PAYMENTS:

 

Q. What is the payment option available with WINGZZ?

A. WINGZZ offers following payment options for its customers.

    1. Debit and Credit Cards

    2. Net banking

    3. Cash on Delivery( It might not be applicable for few seller's products. Check product information on product page)

    4. Paytm Wallet

    5. UPI

 

Q. What is the process followed after placing an order through COD?

A. WINGZZ will keep complete check on the entire process from order placement by customer till doorstep delivery.

    1. While choosing a payment Option, select "Cash-on-Delivery" option.

    2. A confirmation mail will be sent to you with your order details.

    3. Once verified and confirmed, your order will be processed for shipment in the specified time(3-7 days).

    4. You will be required to make a cash payment to our Courier Partner(no cheque or DD will be accepted) at the time of delivery of your product.

 

 SHIPPING:

 

Q. What are the shipping charges of WINGZZ?

A. Shipping is free for all orders placed on WINGZZ.

     

Q. What is the estimated delivery time?

A. The estimated delivery time is 3-7 days. However, there may be a delay in shipping due to unavoidable circumstances.

 

Q. What should I do incase I receive incorrect or tampered or damaged product?

A. In this case, you need to share product unboxing video & photographs of the product within 24 hours of receiving the product on support@wingzz.co.in, and also raise a return request through your  account, otherwise request for refund/product replacement(whichever is applicable) will not be accepted. We will refund the amount or replace the product accordingly.

 

Q. Does WINGZZ has courier service outside India?

A. As of now, we are not providing courier service outside India. But, we will start our international courier service as soon as possible.

 

 CANCELLATION POLICY:

 

Q. Can I cancel my order at WINGZZ?

A. Yes, you can cancel your order until shipping process has been started by seller. Try to cancel your order within 1 hour of placing the order, to ensure smooth cancellation process.In case, shipping process is started before 1 hour of placing the order, order can not be cancelled.

 

Q.  If I cancel my order, will I receive my refund?

A.  For payments made via Credit Card, Debit Card, Net Banking or Wallets, you will receive refund (including GST) into your account within 7 days after receiving the cancellation request. If you place an order through Cash on Delivery, there is no amount to be refunded as no payment has been made from your side. 

 

Returns & Exchange Policy:

 

Q.  What is the duration in which I can return or exchange the product?

A.  You can raise a return or exchange request of the product within 7 days of receipt of item.

 

Q. How does WINGZZ return policy work?

A. 1. WINGZZ 7 days returns and exchange policy gives you an option to return or exchange items purchased on WINGZZ within 7 days of receipt of the item.Products eligible for return may be different for different Sellers. Some products may not be eligible for return. Please check the product detail page carefully for the same. 

    2. The product should be unused and preserve its original condition, tags and packaging.

    3. The returns made by the customer should be genuine and as per Terms and Conditions of the company.

    4. After we receive the product from the customer, we will do a quality check of the product at our end and when the product qualifies the quality check, we will credit the amount you paid for product in your account or replace the product.(whichever is applicable)

    5. If the picked up product does not pass the necessary quality check, we will ship the product back to you.

    6. If you wish to exchange your purchased product for an alternate product, then send us a mail on support@wingzz.co.in, for replacement of that product.Same product will be replaced and no additional cost will be incurred.Replacement can be done of same product only.

    7. If you self-ship any product without informing us through our return/exchange process, we will not process the return. If you self-ship your returns, your shipping costs would be reimbursed, subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns, the refund for returned products will only be initiated, if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to  you.

 

Q.  In how much time will I receive the refund ?

A.  Refund will be credited to your account within 7 days after receiving the returned product.

 

Q.  Do I have to pay shipping charges while returning a product, if my product passes the return policy of WINGZZ?

A.  No, if you want to exchange or return a product, you don't have to pay return shipping  charges.

 

Q.  If I return the product which was received in damaged condition, how will I receive the refund?

A.  If the product received by customer is damaged or different, the product can be returned for replacement or refund in your bank account(whichever is applicable)

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