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Returns & Exchange Policy

 

Q. What is the duration in which I can return or exchange the product?

A. You can raise a return or exchange request of the product within 7 days of receipt of item.

 

Q. How does WINGZZ return policy work?

A.  WINGZZ 7 days returns and exchange policy gives you an option to return or exchange items purchased on WINGZZ within 7 days of receipt of the item.Products eligible for return different for different Sellers. Some products may not be eligible for return. Please check the product detail page carefully for the same.

  • The product should be unused and preserve its original condition, tags and packaging.
  • The returns made by the customer should be genuine and as per Terms and Conditions of the company.
  • After we receive the product from the customer, we will do a quality check of the product at our end and when the product qualifies the quality check, we will credit the amount you paid for the product in your account.
  • If the picked up product does not pass the necessary quality check, we will ship the product back to you.
  • If you wish to exchange your purchased product for an alternate product, then return it and purchase the new item separately.(or WINGZZ will place order on your behalf)
  • If you self-ship any product without informing us through our return/exchange process, we will not process the return.If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns, the refund for returned products will only be initiated, if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.

Q. In how much time will I receive the refund ?

A. Refund will be credited to your account within 7 days after receiving the returned product.

 

Q. Do I have to pay shipping charges while returning a product, if my product passes the return policy of WINGZZ?

A. No, if you want to exchange or return a product, you don't have to pay return shipping  charges.

 

Q. In how much time will I receive the refund ?

A. Refund will be credited to your account within 7 days after receiving the returned product.

 

Q. If I return the product which was received in damaged condition,how will I receive the refund?

A. If the product received by customer is damaged or different, the product can be returned for replacement or refund in your bank account as per customer's wish.

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